Five tips to earn money from your cell phone company

business, shopping, thoughts for living

Sprint and T-Mobile are offering discounts generous enough to entice you to leave your current cell phone company.

iphone6-plus-box-space-gray-2014But if you’re like me, you’d almost rather keep paying a higher rate than to go to all of the fussing of switching.


Until you add up how much your loyalty has cost you over the years.

My family and I have been with Verizon for over a decade. When we added up the average cost of our monthly plan for 10 years plus all of the equipment, we’ve spent enough to fund:

a small annuity, or

an economical car, or

a college education, or

a 20 percent down-payment on a home.

When I realized the actual cost of my one-month-at-a-time-for-10-years-plan with Verizon, I also realized I owed it to myself to communicate to them how much my loyalty benefited them and how much my loyalty would benefit someone else if it wasn’t rewarded.

After all, my hairdresser gives me a loyalty reward with a free haircut for every 10 paid visits.

So, I reached out to them and here are my tips (with the shortcut included to save you the time I didn’t save.) I can’t guarantee your carrier will respond the way Verizon did (or if it’s Verizon if they will respond to you in the same way they did with me) but it is worth a try. It might earn you a few hundred bucks and that’s not a bad return on investment of your 30 minutes.


Lowell C. McAdam, Verizon Chairman and Chief Executive Officer

* Reach out to your carrier’s executive office. In my case, Verizon trains several executive office liaisons to handle customers who believe the only way to resolve their issue is to go straight to the top. These staff members have the authority to provide more generous discounts than the first-line customer service agents do.

(After you send the e-mail, they will respond within 24 to 48 hours with information on how to contact them further. They want you to call them so they can speak with you in person. This is a positive response that they value YOU, their loyal customer.)

* Tell them the total amount you have spent with them as their customer. It will be an eye-opening calculation for you if you’ve spent a few years with the same carrier.  It may cause you to re-evaluate a lot of expenditures.

* Help them extrapolate in a dollar amount what it means to them if you decide to take up their competitor’s offer. The compensation of the carrier’s top executives are what they are because of the loyalty of customers like us.

* Be willing to cut ties with your carrier if they refuse to satisfy your request. This is a psychological tool for you if you are resistant to change. Some people have a difficult time with change even if the change has a significant positive effect for them.  This detachment will have a subconscious influence on the conversation and allow you to come with more power to the conversation.

* Pat yourself on the back for taking positive steps to act on your own behalf. You will likely receive a positive response from your carrier. If you don’t, then you have placed yourself in a position to be open to other options.

And choices for yourself make it a win-win situation for everyone.

Author’s note: If you aren’t sure how to craft an email that will receive a positive outcome, let me know. I’d be happy to help you by sharing my template with you.

Contact me here:

Cleaning up

creative non fiction

People need loving the most when they deserve it the least. 
John Harrigan

Paul and Rick fought on the Tuesday before winter break and again on the Wednesday that classes resumed. The first argument was over the cigarette butts. Paul flicked the last of his cigarette on the ground even though a black metal canister was right beside him. Rick, the building’s maintenance man, walked by just as the butt landed on the ground. In a polite way for Rick, but a rude way to Paul, Rick barked that Paul should use the ashtray. Paul shouted where Rick could put the ash tray.

The second argument continued the first over the disposal method of cigarettes but was also fueled by Paul’s inattentiveness to clean spaces. Rick had just mopped the floor and Paul walked through it, rather than around.

As the full-time maintenance man, Rick walks a tight rope of self-restraint in word and action. His job is menial enough–unplugging toilets, changing lights, cleaning up vomit–without people deliberately and immediately wrecking what he just finished wiping up. On this second day of blatant defiance of common courtesy, Rick ignored self-restraint and came to our office. He complained loudly and expletively to us about Paul. He demanded we do something to stop Paul or he would.

I agreed with Rick and understood his frustration at our students. My coworkers and I wished Paul would quit being rude. But we didn’t know how to stop him or any of the other inconsiderate students in the Adult Learning Center. Many students ignore the rules and procedures. But for these two incidents, Paul was the student caught at it.

We told Rick we would talk to Paul. The Adult Learning Center’s director took Paul aside and said we would have to call the police if he acted this way again and, especially, if he threatened Rick. She advised Paul to avoid Rick and save himself from further trouble.

Paul is one of an endless stream of students in Adult Basic Education Centers who hope to make up in basic education skills what they didn’t learn when they were kids. So many of them, though, are missing more than just the basics of reading, writing, and arithmetic. Dozens arrive without homes, teeth, cars, jobs, food, and hope. We try to give them encouragement, but we know the center is here because society doesn’t know what else to do with them nor does it want to do anything-meaningful at least-with them. It’s a daytime holding place. We don’t know where or to whom some students go to at night.

I understand some of the societal causes of their problems, but my critical, judgmental voice tells me that life shouldn’t be that hard for them. I don’t vocalize it as Rick does, but I’m thinking the same thing: “Use the ashtray. Walk around where he’s mopped. Learn your multiplication tables. Why do you go out of your way to make life more difficult for the rest of us? Can’t you act like you remember even one thing you learned in kindergarten?”

All these thoughts bulleted through my head as Paul walked past my desk. And after he walked by I didn’t give Paul another thought. For emotional protection, I don’t think very deeply about our students. I don’t ask them personal questions nor do I tell them about my life. And they don’t ask me either. They know what they don’t have and they don’t need me to remind them.

After I finished working I went home and didn’t think any more about Paul and Rick until I came back after the weekend. Sadly, that Friday, Paul didn’t think any more deeply about himself than what I had. He hung himself in his basement bedroom where his mother found him.

My boss and Paul’s teacher went to the funeral. Rick and I stayed behind. My boss said the minister didn’t know many personal details of Paul and didn’t have a lot to say about him in the eulogy. She shook her head.

I tried to learn more about Paul by reading the newspaper’s obituary. A professional portrait was used in it. It showed a smiling, dark haired young man wearing a suit and tie. Pictures probably do speak a thousand words. But these were words of happiness and good health that were from sometime in Paul’s past. In the weeks we knew Paul, he wore only faded blue jeans and worn t-shirts. He rarely combed his hair. My mental picture of Paul was one of anger, defiance, and loneliness.

Rick came into our office after the funeral. He consoled us, or maybe himself, with the comment, “he’s in a better place now.” He didn’t express any remorse about his feelings toward Paul. But I wondered if he regretted his harsh judgment like I regretted mine. We talked a few more minutes and then we all got back to work.

The next day I came to work and Rick, the maintenance man, was mopping the floor. This day the floor would stay clean.

Author’s note: this is an essay I wrote about an incident I experienced when I worked in Adult Basic Education a few years ago.
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